We at Holado always strive to bring you the best shopping experience. However, we also understand that there may be cases where the product is not what you expected. To protect customers’ rights and ensure transparency throughout the shopping process at holado.shop, we have developed a return and refund policy. This policy helps you take the necessary steps if you want to return or request a refund.

Return Conditions

We accept return requests within 15 days from the date you receive the goods. To be eligible for a return, the product must meet the following criteria:

• Product condition: The product must be intact, unused and still have the original label.
• Original packaging: Products must be returned in the original packaging, including all accessories and accompanying documents (if any).
• Proof of purchase: You need to provide a receipt or confirmation document when requesting a return.
• Other conditions: Products in the final promotion are non-refundable.

Return Process

• Contact us: To initiate the return process, please contact us via [email protected] or the phone number provided on holado.shop. We will provide you with detailed instructions.
• Send product: Once accepted, please send product to the following address:
  • Return address in Vietnam:
  • Return address in the United States:

Shipping costs for returned products will be paid by you.

Refund

Once the product is returned and inspected, we will process the refund within 3-4 business days. Refunds will be made via the payment method you used when placing your order. Refund times may vary depending on your bank or payment provider.

Returns Are Not Eligible

We will not accept returns on products that are used, damaged due to customer error or are no longer in their original condition.

Contact Us

If you need more information about our return and refund policy, please contact us via [email protected] or the phone number on holado.shop.